Water and Sewer Service
Gov. Larry Hogan has issued an emergency order that prohibits electric, gas, water, sewage, phone, cable TV and internet service provider companies from shutting off any residential customer’s service, or charging any residential late fees during the COVID-19 emergency.
If you’ve recently received a shut-off notice from the City of Rockville, you can disregard it. The city will not be shutting off water and sewer service if you did not meet the payment deadline by March 15. Any utility bills issued after Feb. 15 will not be assessed late fees while the governor’s emergency order is in effect.
Residents are encouraged to pay bills online. If you need assistance, please email firstname.lastname@example.org.
The City of Rockville provides water and sewer service to 70 percent of the city or about 12,000 accounts. All other Rockville residents and businesses are serviced through the Washington Suburban Sanitary Commission (WSSC).
Water Problems? Call the 24-Hour Emergency Hotline
For emergency water or sewer problems, call 240-314-8567.
Start ServiceTo start/stop service, call 240-314-8420 or email email@example.com
Sign up for E-BillingAs an optional service, you can choose to sign up for e-billing to help save on paper.
PaymentsYou can pay online or in-person during business hours at:
111 Maryland Avenue
Rockville, MD 20850
A 24-hour drop-box is available outside of City Hall.
Late payments will result in additional fees.
- Schedule a final reading of the meter at least five days in advance. Tenants or landlords will need to provide a copy of the Lease Agreement. Homeowners will need to provide a copy of the Closing Disclosure Statement.
- To shut off service, call 240-314-8420 or email firstname.lastname@example.org
Most Rockville water customers experienced an increase of 4.9% in their usage charges from FY 2019 to FY 2020. In addition to the usage charge, Rockville water customers pay a fixed ready-to-serve charge that is based on the size of the water meter and ranges from $13.13 to $1,510.33 per quarter.
Sewer Fund charges are based on water consumption. All customers that are serviced by the City pay $10.50 per 1,000 gallons of usage, an increase of 6.5% over FY 2019. Similar to water, sewer customers pay a fixed ready-to-serve charge that ranges from $15.25 to $1,753.37 per quarter.